Terms and Conditions

Effective Date: Aug 7th 2024

2.1.1 Right to Cancel: Clients may cancel their service agreement with Zetamu Consulting within the 48-hour window of booking services.
2.1.2 Notice of Cancellation: Cancellation must be submitted in writing via email to [contact@zetamuconsult.com].
2.1.3 Cancellation Fee: If cancellation happens after the 48-hour window of the booking services, then 50% of the payment will be retained. 24 hours before the service due date, 100% of the payment will be retained as a cancellation fee.

2.2.1 Cancellation penalty: If services are canceled within 48 48-hour window of the booking service date, no cancellation fee will be charged. Please note booking service date is the date when you have booked the service and NOT the date when you are receiving services.

2.3.1 Eligibility for Refund: Eligibility for refunds may vary based on the type of service purchased and the timing of the cancellation.
2.3.2 Processing Refunds: Refunds will be processed within 10 business days after the cancellation request is approved. Approval will follow through a written email.

3.1 Changes by Client: Changes to the scope of services requested by the client may be made subject to availability and may incur additional fees.
3.2 Changes by ZetaMu Consulting: ZetaMu Consulting reserves the right to modify or discontinue services, temporarily or permanently, with or without notice to the client.

4.1 Unforeseeable Circumstances: Neither party shall be liable for any failure to perform its obligations where such failure results from any cause beyond the party's reasonable control, including but not limited to mechanical, electronic, or communications failure or degradation.

5.1 Acceptance of Terms: By purchasing services from ZetaMu Consulting, you agree to be bound by these Terms and Conditions.
5.2 Amendment: These Terms and Conditions may be amended by ZetaMu Consulting at any time and without prior notice, but will be posted on this page.

If you have any questions about our Cancellation Policy, please contact us at: